Experiencing issues with your eSIM—like connectivity drops, activation errors, or mobile data failures—can be frustrating when you’re relying on it for travel or daily use. Here are ten practical solutions to try before contacting support, along with specific tips for RORO eSIM users.
Ensure your smartphone supports eSIM (e.g., iPhone XS or newer, Pixel, Galaxy S20+). Without embedded eSIM capability, it simply won't work. Go to Settings → General → About on iPhones and look for an EID entry to check compatibility.
eSIM functionality may be improved with the latest OS updates. Check your settings and install any pending iOS/Android updates to ensure compatibility.
Turning Airplane Mode on and then off resets your phone’s network connections, potentially resolving minor glitches interfering with your eSIM.
A classic fix—restart your phone completely to reset network modules and clear temporary bugs.
Sometimes the eSIM itself glitches. Go into your SIM settings (e.g., Settings → Cellular → RORO eSIM) and turn it off, wait a few seconds, then turn it back on.
If you're abroad or using a foreign eSIM plan, ensure Data Roaming is enabled for your RORO line. Without it, you may not connect to networks outside your home region.
If connection issues persist, reset your network settings. This clears Wi-Fi and cellular configurations and often restores eSIM functionality—but remember it also resets Wi-Fi passwords.
Auto-selected networks sometimes fail. Navigate to Network Selection (in Cellular settings) and manually choose the available carrier associated with your RORO eSIM.
If the above steps fail, remove the RORO eSIM from your device and reinstall it using the original QR code from your RORO dashboard or app. For persistent issues, RORO’s customer service can reissue a QR or guide manual activation.
Some corporate or managed devices have MDM (Mobile Device Management) or enterprise settings that block or limit eSIM functionality. Disable such profiles if possible or contact your IT admin.
Plan Activation Timing: Ensure you're activating the eSIM after landing in your destination—RORO allows delayed activation so your validity starts appropriately. Account Dashboard: Log into RORO’s “My SIMs” area to track usage, top up data, or reinstall your plan—ideal for mid-trip fixes. 24/7 Support: RORO provides around-the-clock multilingual support and a money-back guarantee if the eSIM still fails after activation.
