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FAQs

Welcome to our support portal

Frequently Asked Questions

  1. For business customers

    RORO caters to all types of business customers worldwide needing bulk data plans, eSIMs, and physical SIMs. We offer top-notch services, global connectivity, and cost-efficient solutions customized for your business.

    Services & Options:

    1. Custom Data Plans: Personalized plans with fixed or unlimited data based on your destination and usage.
    2. Bulk Purchasing: Competitive rates for large eSIM and physical SIM orders.
    3. Centralized Management: Reports or IT integration with API or other methods available.
    4. Dedicated Support: 24/7 priority customer assistance.

    Advantages:

    • Cost Savings: Bulk discounts and competitive pricing.
    • Global Coverage: Service in 200+ countries via 300+ operators.
    • Flexibility: Customizable plans to suit diverse travel needs.

     

  2. No email received after purchase the data plan from roroesim.com

    If you haven’t received a confirmation email after your purchase:

    1. Check Spam/Junk Folder: The email might be in your spam or junk folder.
    2. Verify Payment Status: Ensure the payment was successful. If it failed, please make a new order.
    3. Double-Check Email Address: Confirm that the email address provided during the purchase was correct.
    4. Contact Support: If the issue persists, reach out to RORO’s 24/7 support for assistance.
  3. How to install RORO eSIM?

    Installing RORO eSIM is simple—no worries! Just follow these steps to get connected:

    1. Check Compatibility: Ensure your device supports eSIM.
    2. Purchase & Receive QR Code: Buy a data plan from roroesim.com. You’ll receive a QR code via email. Make sure you have a stable internet connection during the installation.
    3. Install eSIM:
      • For iPhone: Go to Settings > Mobile Data > Add Data Plan, and scan the QR code.
      • For Android: Go to Settings > Network & Internet > Mobile Network/SIM manager > Add eSIM, and scan the QR code.
      • Manual Setup: Use the manual installation information provided in the email if needed.
    4. Activate & Rename: Follow the on-screen prompts and wait to activate the eSIM upon arrival at your destination. We suggest renaming the eSIM for easy management.

    That's it! Your RORO eSIM is ready to use. For manual installation instructions, refer to the email or the RORO website.

  4. What is the process of buying a RORO data plan?

    Buying a RORO data plan is simple and convenient from roroesim.com. Here are the steps:

    1. Check Compatibility: Ensure your device supports eSIM or physical SIM. If you need physical SIM, please contact our distributors.
    2. Visit Roroesim.com: Select your destinations and browse the available data plans.
    3. Select Your Plan: Choose the data plan that best suits your needs, whether fixed or unlimited.
    4. Checkout and Pay: Create an account, provide your email, and complete the payment process.
    5. Receive Your eSIM: Get a QR code and manual install instructions via email for eSIMs.
    6. Activate: Follow the setup instructions to start using your data plan.

    Contact us via email, live chat or other channels for any questions.

  5. Who is RORO?

    RORO is a global mobile internet data provider, specializing in travel eSIM and physical SIM solutions.

     

    RORO is a new venture of our company, which was established in 2012 in Helsingborg, Sweden. With a strong network and connections across Europe and Asia, we have been in the mobile phone industry for over a decade.

     

    RORO builds on this expertise to offer global travel data solutions, providing both eSIM and physical SIM cards for seamless connectivity in 200+ countries. Partnering with 300+ telecom operators, RORO ensures secure, flexible, and cost-effective internet access with 24/7 multilingual support for travelers worldwide.

  6. How can I top-up if I need more data?
    1. Log In: Go to www.roroesim.com or use the RORO app and log in to your account.
    2. Top-Up Support: RORO supports top-up for both eSIM and physical SIM data plans.
    3. Register an Account: You need an account to top-up. Add the ICCIDand verification code/PIN for your eSIM or physical SIM. If you purchased the eSIM with the registered account, this info is automatically added. Otherwise, you need to add it manually using the details from the eSIM intallation info email or printed on the physical SIM.
    4. Select Plan & Pay: Choose a data plan, click “TOP UP”, you will be asked you want to buy a new eSIM or buy a new plan for the existed card (choose the ICCID connected to your account). Then you choose the ICCID number which you want to top up and complete the payment. Your data will be added instantly.

     

  7. When and how can I receive the eSIM after purchase?

    After completing your purchase, the eSIM will be delivered to you immediately via email. You will receive an email containing a QR code and manual installation information along with installation instructions.

    Make sure to have a stable internet connection during the installation process.

    Additionally, if you have registered an account on our website or RORO app, you can find the eSIM installation information in the My SIMs section.

    Since the eSIM is digital, there is no physical shipping involved—all information is provided electronically. If you face any issues, our 24/7 customer support team is available to assist you.

  8. Want to be our distributors?

    To become a RORO distributor, follow these steps:

    1. Contact RORO: Reach out through the RORO website's contact form or send an inquiry email to [email protected].
    2. Provide Information: Share details about your business, market coverage, and experience in distributing mobile services.
    3. Discuss Opportunities: RORO’s team will connect with you to discuss partnership details, terms, and potential sales targets.
    4. Agreement & Onboarding: If approved, you’ll receive a distributor agreement and an onboarding package to start promoting RORO services.

    What Type of Business RORO is Looking For

    • Travel Agencies: Those catering to international travelers.
    • Telecom Retailers: Businesses with experience in mobile services and SIM card distribution.
    • Convenience Stores: Stores in tourist hubs or airports, mobile phone repair shops.
    • Business Solution Providers: Companies serving corporate clients with travel needs.

    Contact RORO for more details and partnership opportunities!