If your eSIM isn’t connecting, follow these steps:

1. 1. Check Data Usage: Ensure you haven’t used up your data plan via the RORO app or website.

   2. Manually Select Local Network:

      • Go to your device’s Settings > Mobile/Cellular Data > Network Selection.

      • Disable Automatic, then manually choose a local provider (e.g., China Mobile for China).

      • Tip: Find supported networks in your plan’s coverage details.

   3. Check Signal Strength: Confirm you’re within the network’s coverage area with adequate signal.

   4. Restart Your Device: This often re-establishes the connection.

   5. Enable Data Roaming: Ensure Data Roaming is turned on for your RORO eSIM.

   6. Check Notifications: Look for service alerts in your region.

   7. Contact Support: If issues persist, reach our 24/7 team via Live Chat or WhatsApp.