No need to worry—RORO has you covered with a customer-friendly refund policy:
- eSIMs: Full refunds are available for non-activated eSIMs and data plans before they expire. If the eSIM encounters network issues, we can process a refund for the unused data. However, once the eSIM is activated and partially used, refunds are not available. Expired data plansare also not eligible for a refund.
- Physical SIMs: Physical SIM cards need to contact the directly seller for refund.
- Custom Data Plans: Customised data plans for eSIMs or physical SIMs are non-refundable.
- Refund Process: Contact RORO via email [email protected]to apply for a refund. Refunds will be made to the original payment method.
For full details, please visit the refund part in our Terms and Conditions page on our website.