What should I do if I can’t install the eSIM?

If you're having trouble installing your RORO eSIM, try the following steps:

  1. Check Your Internet Connection: Ensure you have a stable internet connection during the installation.
  2. Restart Your Device: Sometimes, a simple restart can resolve the issue.
  3. Manual Installation: Use the manual installation details provided in the email.
  4. Check Compatibility: Confirm that your device is eSIM-compatible and running the latest software version.
  5. Contact Support: If problems persist, contact RORO's 24/7 support for assistance.

Visit our FAQ page for detailed troubleshooting steps.